Workforce Development Seminar: Critical Conversations

Critical Conversations
Anne Moore
Senior Organization Effectiveness Consultant
Office of Organization Development and Effectiveness
Johns Hopkins University

September 16, 2021
3-5 PM ET

This session focuses on the use of powerful conversations that become transformational as they create mutual learning and lead to committed action. Studies have shown that by holding these crucial conversations well, communications become more open, honest, respectful, and problems can be resolved. Participants will learn how to use conversation to strengthen connections and facilitate change. The best individuals, teams and organizations demonstrate an ability to engage in meaningful dialogue as they effectively manage those conversations where the stakes are high, opinions vary and emotions run strong- those crucial conversations. By learning more about dealing with misperceptions, violated expectations and difficult behavior, individuals can become more influential and impactful in their personal and professional lives.

By participating in this course, you will be able to:

• Describe what a critical conversation is and how to spot the conversations that are keeping you from what you want
• Explore how to make it safe to talk about almost anything
• Discuss how to stay in dialogue when you’re angry, scared, or hurt
• Learn how to listen when others blow up or clam up
• Turn critical conversations into action and results.

Anne Moore serves as a Senior Organization Effectiveness Consultant in the office of Organization Development and Effectiveness at Johns Hopkins University.   She has been at JHU for over 15 years where she provides performance management, employee development, career management, and organization effectiveness services for leadership, faculty, and staff.  She has developed and presented sessions on career development, diversity, performance management, and supervisory skills training and provides career counseling and executive coaching.  She holds a Bachelor’s degree in English and a Master’s degree in Counseling Psychology.  She is a Linkage certified coach and qualified in the Myers-Briggs Type Indicator (MBTI) Step I and II, Strong Interest Inventory (SII), Crucial Conversations, and several 360 feedback tools.

Please register for this event here. Registration will be capped at 30 participants. Interested participants who do not register will not get sent the Zoom link required to attend the event.